What if I disagree with a decision?
When we make a decision about your Council Tax Support we will send you a letter explaining how we have reached that decision. You should check this letter carefully. If you disagree with our decision you can ask us to:
- explain our decision
- look at our decision again (this is called a reconsideration)
You can ask us to explain our decision at any time. If you want us to look at a decision again you must write to us giving full reasons why you think our decision is wrong.
If, after a reconsideration, our decision remains unchanged and you still disagree you can appeal directly to the Valuation Tribunal. You can also go straight to the Valuation Tribunal if you ask us for a reconsideration and we do not reply to you within two months.