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Complaints About Our Standards of Service

We strive to provide excellent and improving services, recognising that we can always do better. We also want to be open and responsive, listening to your needs and addressing them as quickly as possible. The nature and level of services will depend on the resources available to the Council. The quality of services depends on how well we do our job.

Can your complaint be resolved informally?

We encourage you to first raise your complaint directly and informally with the staff member or service department you have been dealing with. Please refer to the A-Z list of services for assistance. Please note that the Council is not responsible for the Dartford Crossing and/or Dart Charge related issues.

If you have not been dealing with anyone or do not know who to contact about your complaint, you should call our Customer Services on 01322 343434. We welcome calls via NGT Relay

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