Contractors Code of Conduct
This plan has been prepared to:
- Promote reliability and efficiency;
- Facilitate the confidence and trust of customers;
- Ensure good practice and standards;
- Maintain a quality service to customers.
The 10 points to be adhered to are as follows:
- Identification - all operatives must be of smart appearance and wear an identification card which shows their name and photograph and the name and telephone number of the contractor they work for.
- Access - all appointments made between the customer and the contractor must be kept. Operatives must ensure that they adhere to the arrangements that have been made and that they are punctual.
- Formal on-site arrangements - the customer must remain on site at all times when the operative is present in the home.Operatives must ensure that they are never left alone with minors.Operatives must not seek to obtain private work from their customers.
- Protection of customer's property - operatives must treat the homes of customers with respect and ensure that suitable protection is arranged for the customer's property and that delicate or valuable items are removed from the work area.
- Disruption - operatives must ensure there is minimum disruption to the customer and that work is limited to one room at a time if at all possible.
- Damage to customer's property - any damage to customer's property resulting from negligence of operatives must be compensated for by the contractor.
- Customer's services - electric and gas supplies may only be used with the resident's permission and satisfactory payment, where appropriate, must be made to the customer prior to use.Reconnection and testing of the customer's services such as water, gas and electricity to be undertaken at the end of each day.
- Health and Safety - the site must be kept safe at all times.Fire exits, lifts, staircases, corridors and doorways must be kept clear and not blocked by the contractor's tools or materials.
- Site clearance - on completion of work, the site must be cleared of all debris, dust, waste materials and tidied at the end of each day.
- Absolute respect - operatives must be polite and courteous to the customer at all times. Racist or sexist remarks or innuendos will result in the operative being removed from the site immediately.
All staff of the Council and its contractors are required to deal with customers promptly and show patience, understanding and sensitivity at all times.
