Right to Repair Scheme - What happens if an urgent repair is not completed on time?
If the contractor fails to complete the work on time, you may have the right to ask us to employ another contractor to do the work. In the first instance you should write to the Customer Services Manager and arrangements may be made for another contractor to undertake the repair.
The second contractor has the same amount of time to complete the work as the original contractor.
In the event that the second contractor also fails to complete the work on time you may be entitled to compensation under the "Statutory Right to Repair Scheme" - only certain repairs qualify under this scheme and a full list is shown at the end of the section.
The compensation entitlement is £10, plus for every day that the repair remains outstanding a further payment of £2 per day up is paid, to a maximum of £50 for any one job .
The Council is entitled to offset this compensation against any debt you may owe to the Council. For more information, please contact Customer Services on 01322 343800.
QUALIFYING REPAIRS FOR STATUTORY RIGHT TO REPAIR scheme
| Repair Prescribed period in working days | |
|---|---|
| Total loss of electric power | 1 |
| Partial loss of electric power | 3 |
| Unsafe power or lighting socket or electrical fitting | 1 |
| Total loss of water supply | 1 |
| Partial loss of water supply | 3 |
| Total or partial loss of gas supply | 1 |
| Blocked flue to open fire or boiler | 1 |
| Total or partial loss of space or water heating between 31 October and 1 May | 1 3 |
| Total or partial loss of space or water heating Between 30 April and 1 November | n/a 1 |
| Loss or partial loss of space or water heating Where no alternative heating is available | 1 3 |
| Blocked or leaking foul drain, soil stack or toilet pan (when no other working toilet in the house) | 3 1 |
| Toilet not flushing (when no other working WC in the house) | 1 |
| Blocked sink, bath or basin | 3 |
| Tap which cannot be turned | 3 |
| Leaking from water or heating pipe, tank or cistern | 7 |
| Insecure external window, door or lock | 7 |
| Loose or detached banister or hand rail | 7 |
| Rotten timber flooring or stair tread | 3 |
| Leaking roof | 7 |
| Door entryphone not working | 7 |
| Extractor fan in internal kitchen or bathroom not working | 7 |
Source: Secure Tenants of Local Housing Authorities (Right to Repair) Regulations 1994, SI No. 133 (as amended by SI 1994 No. 844).
Note: n/a = not applicable.
