We are 100% committed to provide the best possible service to our customers while keeping your Council Tax as low as possible. Our own highly efficient online reporting options help us to achieve this. Every form is allocated a unique trackable number and integrates directly with our business systems eliminating much costly and time consuming work.The information gets directly to the appropriate staff or contractor who can deal with the problem. This all happens within a few seconds.
Unfortunately, third-party services do not provide this efficient approach. These applications sometimes fail to collect important information we require, and when the details do arrive with us they are in the form of a basic email. These emails then have to be read and interpreted by a member of staff and information manually entered into our back office systems.