If flooding happens
- Tune in to your local radio station or call Floodline for updates.
- Report property flooding or river blockages to the Environment Agency on 0800 80 70 60.
- If safe to do so, turn off gas, electricity and water mains before water enters your home.
- Put plugs in sinks and baths and weigh them down.
- Move your family and pets to a higher position with a means of escape.
- Remember to take your emergency 'grab bag'.
- Don't touch sources of electricity when standing in water.
- Never drive through flood water. Eighty per cent of flood deaths occur in vehicles.
- If there's raw sewage in your property, keep out. See if you can stay elsewhere (see Have emergency friends) until it's been cleansed.
After a flood
- Find out if it's safe to return to your property by checking the media and local authority website.
- Check falling river levels via Floodline and the Environment Agency website.
- Contact your insurance company as soon as possible and follow their advice.
- If you can get in to your property, take photographs for evidence.
- Protect against contamination - always wear waterproof outerwear, wellingtons and gloves.
- Have your electricity supply checked before switching back on.
- Have your gas or oil central heating checked by a qualified person.
- Your local council may provide help for clearing flood damaged household items and protecting against further flooding (i.e. sandbags).
- For further, detailed advice on what to do before, during and after a flood, check the Environment Agency website.
Last Updated: 07th March 2019