Mystery shoppers are Council tenants or leaseholders who act as customer inspectors measuring the level of service given to customers, and identifying any improvements that can be made.
Mystery shoppers will contact housing staff or call helplines with an agreed task so that we can monitor how their queries or problems were dealt with from start to finish.
Mystery shopping is designed to test service standards and is a form of market research which assesses services from the customers point of view.
Becoming a mystery shopper will help us help customers by showing how we can improve services.
If you are interested in this or any other method of involvement please contact the resident involvement officer online: Contact the Resident Involvement Officer or call 01322 343682.