Name: Access info
Description: Access info

Access info

Attitude is everything bronze banner

Dartford Festival is a free non ticketed music and family fun weekend. The Festival takes place on the weekend of the 18th and 19th July in Central Park, Dartford.

The Festival aims to be an inclusive weekend where everyone has the opportunity to take full part in the Festival experience.

The Festival organisers are working closely with Attitude is Everything, a charity that works to improve Deaf and disabled people's access to live music events, and in 2019 have been recognised with their Charter of Best Practice Bronze Award.

Downloadable Access Info and an Access Map showing routes in and facility locations are available below.

Download the Access Info PDF, 223.7 KB

Download the Access Map PDF, 1228.22 KB

Alternatively, we can send you a copy of our Access Info by post or email on request. If you or anybody you know requires this information in another language please contact us using the details below and we will do our best to provide this for you. Calls are welcome via NGT Relay. Braille, audio tape and large print versions of this information is available on request.

Contact Us
If you have an access enquiry in advance of the event, please contact the Festival's Welfare Officer on the details below. We would also value your feedback on the Access Info we have provided and your experience of our Festival.

Contact the Festival Team
Tel: 01322 343470
Post: Dartford Festival, Welfare Officer, Dartford Borough Council, Civic Centre, Home Gardens, Dartford, Kent, DA1 1DR

There are two viewing platforms on the Festival site that are accessible to visitors wearing a dedicated wristband (please see below for more information on the viewing platforms). If you would like to book viewing platform wristbands in advance of the event, please contact the Welfare Officer on the details above.

We aim to respond to all enquiries within 2-3 working days.

Information Point
If you have an access enquiry during the Festival weekend itself, please visit us at the Information Point located next to the Cranford Road entrance, where the Welfare Officer and other members of the Festival Team will be happy to assist. There is a hearing induction loop installed at the Information Point.

Site Layout and Ground Conditions
The Festival takes place in Central Park. Central Park comprises some 26 acres ranging from formal gardens near to the town centre, through ornamental areas to informal open space at the southern end towards Princes Road where the Festival takes place. Pedestrian entrances to Central Park are located in Market Street, Cranford Road, Darenth Road and Acacia. Access to the Festival is via level tarmac paths. The event field is grass park land therefore some areas within the site will be uneven. There are no hard standing pathways once in the event site.

A variety of materials may be used as temporary ground cover, in poor weather, including woodchip and stone chippings.

Please consider ground conditions and the unpredictable British weather when deciding what facilities you may need and what equipment you may need to bring.

Accessible Car Park and Drop Off
An accessible car park and drop off are located in Acacia Hall DA1 1DJ, once onsite follow the Festival signage. The accessible car park is available to all Blue Badge holding Festival visitors. The parking is on grass – however the route from the accessible car park and drop off to the entrances is via wide tarmac paths. Blue Badge parking spaces do not need to be pre-booked.

The accessible car park and drop off are located close to the site, 280 metres to the entrance of the Festival. Once parked, your vehicle must clearly display your Blue Badge – unfortunately we cannot grant access if you do not show this.

For details of other car parks in the town, please visit the Council's parking pages.

By Bus
The east and westbound Transport for London service bus stops are located at Home Gardens, and local Arriva and Go-Coach service bus stops are located at Lowfield Street outside Barclays Bank.

By Train
Train details can be found on the Trainline website.

Facilities at Dartford Train Station include:

  • A ramp for train access
  • Step-free access coverage
  • Lifts to all platforms
  • Wheelchairs available
  • Accessible booking office with an induction loop
  • Accessible ticket machines
  • Accessible toilet
  • Parking at the station car park is free for disabled customers displaying a valid International
    Blue Badge
  • There is a taxi rank outside the station and accessible taxis are available to book
  • Impaired mobility set down

The distance from Dartford Train Station to the entrance closest to the Community Stage is 920 metres.

Taxis
All Night Cars fleet includes wheelchair accessible vehicles 01322 221100. More information can be found on the All Night Cars website

Arrival Guide
The Festival site opens on Saturday and Sunday at 10:30am through until 7:00pm.

At each of the entrances there shall be stewards and security that will be able to offer directions and information.

Assistance Dogs
Only recognised assistance dogs will be permitted onto the Festival site. You may be asked to produce your recognised assistance dog photo ID at the entrance.

Whilst on the Festival site, assistance dogs are requested to have their identifying harness or jacket on at all times.

A designated 'spending area' is available on the Festival site for assistance dogs. This designated area includes a disposal unit for dog waste.

Accessible Toilets
On your journey to the Festival site, there are accessible toilets:

Dartford Train Station opening hours:
Saturday 24 Hours a Day
Sunday 24 Hours a Day

Staff may not always be available during staffing times to provide assistance and booking assistance, if required, in advance is advised although not compulsory.

Orchard Shopping Centre opening hours:
Saturday 9:00am-5:30pm
Sunday 10:00am-2:00pm

Dartford Library opening hours:
Saturday 9:00am-4:00pm
Sunday Closed

Public convenience facilities accessible by RADAR key can be found at:

  • Central Park - near the Cranford Road entrance to Central Park
  • CafĂ© in the Park - Central Park

The public conveniences are open 6:00am-9:55pm during the time of the Festival.

Once on the Festival site, there will be 6 portable disability accessible toilet units available at the following locations and will be clearly marked:

  • Accessible toilet located next to each viewing platform
  • 3 accessible toilet units in the general toilet block provision
  • Sterile unit located next to First Aid located at the Cranford Road entrance

There is access to a Changing Places Facility and hoist situated at Fairfield. Fairfield is outside of the Festival site, 285 metres via the Cranford Road entrance. Access can be arranged by contacting the Welfare Officer using the above contact details prior to the Festival.

First Aid
There is First Aid provision available during the Festival. The First Aid provision is located near to the Cranford Road entrance. In addition there will be teams roaming throughout the Festival site.

Stewards and security are also on hand and where possible can offer you help and support if you require assistance.

Viewing Platforms
There are two viewing platforms on the Festival site. One viewing platform is located in front of the Main Stage and the other viewing platform is located in front of the Community Stage. The viewing platforms are solely for the use of our disabled Festival visitors. Seating is not provided but you are welcome to bring your own folding chairs in with you.

The viewing platforms are wheelchair accessible via ramps and have an accessible toilet located next to them and also a Festival steward to control access. Access to the viewing platform and accessible toilet is permitted only to Festival visitors wearing a dedicated wristband.

You can request a wristband in advance of the event by contacting the Welfare Officer using the above contact details. If you would like to request a wristband whilst on site during the Festival, please go to the Information Point by Cranford Road. Proof of disability may be requested.

You can take your personal assistant with you. In extremely busy periods, we may ask your personal assistant to move to the back of the platform if you do not need direct one-to-one support. Children must be accompanied by an adult at all times. Anyone accompanying you on the viewing platform must also be issued with a wristband.

In order to ensure fairness and accommodate as many people with disabilities as possible onto the viewing platform, we are not able to provide more than one personal assistant wristband per person unless required for medical reasons.

The viewing platforms operate on a first-come, first-served basis and we cannot guarantee access in extremely busy periods. If the viewing platform is full, we will operate a one-in, one-out process.

Lowered Counters/Catering
There will be lowered counters where possible at the bars, merchandise stands and some food outlets, along with large print hand out menus.

Seating
There is some seating across the site – however this is limited and is within the food courts only. We recommend that if seating is compulsory to your enjoyment of the event, then please bring it with you.

Strobe Lighting
Flicker, laser, strobe and other lighting effects will not be used during the performances.

Access to Performance
At present we do not have BSL interpretation, captioning or audio description for performances.

Temporary Impairments
Please note that our accessible facilities cannot cater to people with temporary impairments such as broken bones, healing wounds. These facilities are for the specific use of disabled customers and we kindly ask that you please respect this.

Stewards and security are also on hand and where possible can offer you help and support if you are unwell or require assistance.

Last Updated: 01st June 2020