Quick links

This web site has been developed to work with all browsers on all platforms and be accessible to and usable to all visitors. Our web team is constantly working to improve the quality and accessibility of the website.

Access keys

To aid in the navigation of our website, we have enabled several access keys (short cut keys) to some of the most popular pages. These access keys can be used on nearly all pages within the website.
Our access keys are:
s - Skip Navigation
1 - Home page
2 - News/What's New
3 - Site map
4 - Search
5 - Services / A-Z
6 - Help
7 - Complaints procedure
8 - Privacy & Cookie information
9 - Feedback
0 - Accessibility/Accesskeys
Depending on which browser you are using, the access key combination will vary.  Below are some of the common ones:
  Internet Explorer: Alt + Access Key then Enter
  Firefox: Alt + Shift + Access Key
  Chrome: Alt (+ Shift in some cases) + Access Key
  Firefox: Control (+ Option in some cases) + Access Key
  Chrome: Control + Option + Access Key

More information on using access keys with other browsers can be found on the Wikipedia Access Key page

Text Relay

If you would like to contact someone within the Council and you have speech difficulties, then you can contact the council using our Online form

If you have a text phone you may wish to contact us through Text Relay.


We have made every effort to ensure this web site is easily readable using 'plain english'. In addition, we have ensured that the design of this web site is not an obstacle to its usability and readability.

If necessary, text can be made larger by doing the following:

  • Internet Explorer - View Menu > Text Size
  • Netscape Navigator / Mozilla Firefox - View Menu > Increase Font

For removing the text styles:

  • Select 'Internet Options' from the View or Tools menu depending on your browser.
  • Click on the 'Accessibility' button.
  • Check the 'Ignore fonts now showing on web pages' box so that it now shows a tick.
  • Click 'OK' twice to close Internet Options.
  • Select the View option from the Menu bar.
  • Select the Text Size option and choose your preferred text size.

Software plugins

PDF Documents

PDF documents have been used throughout the web site, usually opening in a new browser window. To enable the viewing and downloading (saving) of these documents you will require Adobe Reader.

The latest version of Adobe Reader includes accessibility support for people with visual impairment or motor disabilities.

You can download Adobe Reader free of charge from http://www.adobe.com/products/acrobat/readstep2.html

  • Get Adobe Reader

Flash Paper / Flash Animations

Some documents on this site are in Adobe Flash format. Download the plug-in to view them from get.adobe.com/flashplayer/.

  • Get Adobe Flash Player