This web site has been developed to work with all browsers on all platforms and be accessible to and usable to all visitors. Our web team is constantly working to improve the quality and accessibility of the website.

Access keys

To aid in the navigation of our website, we have enabled several access keys (short cut keys) to some of the most popular pages. These access keys can be used on nearly all pages within the website. Our access keys are:

  • s - Skip Navigation
  • 1 - Home page
  • 2 - News/What's New
  • 3 - Site map
  • 4 - Search
  • 5 - Services / A-Z
  • 6 - Help
  • 7 - Complaints procedure
  • 8 - Privacy & Cookie information
  • 9 - Feedback
  • 0 - Accessibility/Accesskeys

Depending on which browser you are using, the access key combination will vary.

Below are some of the common ones:


  • Internet Explorer: Alt + Access Key then Enter
  • Firefox: Alt + Shift + Access Key
  • Chrome: Alt (+ Shift in some cases) + Access Key


  • Firefox: Control (+ Option in some cases) + Access Key
  • Chrome: Control + Option + Access Key

More information on using access keys with other browsers can be found on the Wikipedia Access Key page

Text Relay

If you would like to contact someone within the Council and you have speech difficulties, then you can contact the council using our Contact the Customer Services Team

If you have a text phone you may wish to contact us through Text Relay.


We have made every effort to ensure this web site is easily readable using 'plain english'. In addition, we have ensured that the design of this web site is not an obstacle to its usability and readability.

If necessary, text can be made larger by doing the following:

Hold down <CTRL> and press '+' to increase the font size or hold down <CTRL> and press '-' to decrease the font size. Hold down <CTRL> and press '0' to return the browser back to the default font size. This is supported by the following browsers:

  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome

Software plugins

PDF Documents

PDF documents have been used throughout the web site, usually opening in a new browser window. To enable the viewing and downloading (saving) of these documents you will require Adobe Reader.

The latest version of Adobe Reader includes accessibility support for people with visual impairment or motor disabilities.

You can download Adobe Reader free of charge from

  • Get Adobe Reader

Flash Paper / Flash Animations

Some documents on this site are in Adobe Flash format. Download the plug-in to view them from

  • Get Adobe Flash Player