Our opening hours are as follows:

  • Monday – Thursday - 8:45am – 5:15pm
  • Friday – 8:45am – 4:45pm
  • Saturday / Sunday - Closed

We kindly ask that all customers continue to social distance and wear a face covering (unless exempt) while inside the Civic Centre, including in the Reception area.

Reception will be open as normal but Counter services are by appointment only. Please call 01322 343434 to speak to a Customer Services Advisor who will be able to assist you.

Our Cash Payment machines will continue to be in operation until 5pm Monday-Thursday and 4:30pm on Friday, although access to them is limited to one person at a time to ensure they are always Covid-secure.

Appointments with staff will also be available but again are limited to one person at a time.

Our self-service phones and PCs will be accessible, with sanitiser on offer for cleaning in between uses.

It won’t be quite what you are used to but please bear with us and be patient. Council staff will be on hand to help.

If you need our help and can’t find it online please call 01322 34 34 34.

Online - the quickest way to get things done:

If you are unable to find what you are looking for, please use our online contact form.

Dartford Borough Council is constantly trying to improve the way we provide our many services. Answers to many customer enquiries can be found on the website by using either the search facility or the Council Service A-Z.

A large number of service specific requests can be made on the website, 24 hours a day, 7 days a week, 52 weeks a year. View a list of what can be done online

Doing it online means you can do what you need to do at a time to suit you and even when our offices are closed.

We would be pleased to receive any suggestions for improving the content or the layout of this website

By phone:

Call 01322 343434 during office hours.

In an emergency, when the offices are closed, please call 0345 634 1212.

View other local emergency contacts

In person:

If you need to visit us our address is:

Civic Centre
Home Gardens
Kent DA1 1DR

Link to map and more info.