Accessibility Statement for Dartford Borough Council:

Using this website:

This website is run by Dartford Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Dartford Borough Council does not make use of public facing web applications.

AbilityNet has advice on making your device easier to use if you have a disability.

This accessibility statement applies to all of our '.dartford.gov.uk' public websites.

How accessible this website is:

Whilst the Dartford Borough Council website is checked regularly we know that some content does not meet the required accessibility standards:

  • A number of third party applications still have issues which the suppliers are working to resolve
  • A number of PDF's hosted on this website have not been made accessible and suitable for website publishing
  • The wording used within the pages of this website do not meet the recomended reading age

Feedback and contact information:

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 10 days.

If you cannot view the map on our ‘contact us’ page, call on 01322 343434 or email us at customer.services@dartford.gov.uk for directions.

Reporting accessibility problems with this website:

We are always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations.

Enforcement procedure:

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person:

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Find out how to contact us

Technical information about this website’s accessibility:

Dartford Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status:

This website is only partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-compliances listed on this page:

Targets and the standings can be found at: Sitemorse Quarterly results

We are addressing outstanding accessibility issues with our suppliers (please see below).

How we test our website:

A sample set of pages are tested every week by an independent third-party specialist company called Sitemorse, and ad-hoc testing of the entire site is completed at random intervals by Dartford Borough Council, using third party tools.

Non compliance with the accessibility regulations and supplier statements:

  • (Committee and Councillors) This system is now running the latest version of the software with new accessibility features, however the Pdf's still require considerable work: http://committeedmz.dartford.gov.uk
  • (Planning System) This system is now considered to be double A compliant, however the Pdf's still require considerable work and maps cannot be made accessible due to their nature: https://publicaccess.dartford.gov.uk
  • "https://dartfordbc-self.achieveservice.com" (Firmstep Forms) There are a number of accessibility issues with these pages
  • The Parish Council websites: These do not comply with the required accessibility standards. Each parish is responsible for its own website and they hope to be making adjustments to fix these issues at some point
  • A number of PDF's hosted on this website have not been made accessible and suitable for website publishing
  • The wording used within the pages of this website do not meet the recomended reading age

Text Relay:

If you would like to contact someone within the Council and you have speech difficulties, then you can contact the council using the Contact the Customer Services Team form

If you have a text phone you may wish to contact us through Text Relay.

Readability:

We still have much work to do in making this web site easily readable using 'plain English'.

If necessary, text can be made larger by doing the following:

Hold down <CTRL> and press '+' to increase the font size or hold down <CTRL> and press '-' to decrease the font size. Hold down <CTRL> and press '0' to return the browser back to the default font size. This is supported by the following browsers:

Google Chrome

Mozilla Firefox

Safari

Internet Explorer 11

Microsoft Edge

Content that’s not within the scope of the accessibility regulations:

PDFs and other documents

Any PDFs supplied by third party's such as consultation type responses for which we have no legal editorial rights.

To enable the viewing and downloading (saving) of these documents you will require Adobe Reader.

The latest version of Adobe Reader includes accessibility support for people with visual impairment or motor disabilities.

You can download Adobe Reader free of charge