Name: Accessibility
Description: Accessibility
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Accessibility statement for the Dartford Borough Council website

Using this website:

This website is run by Dartford Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts via your browser
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is:

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • Live video streams do not have captions
  • A few of our online forms are difficult to navigate using just a keyboard

What to do if you can’t access parts of this website:

If you need information on this website in a different format like accessible PDF's, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website:

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations.

Enforcement procedure:

The Equality and Human Rights Commission (E.H.R.C) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (E.A.S.S).

Contacting us by phone or visiting us in person:

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Technical information about this website’s accessibility:

Dartford Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Our microsites still have some accessibility issues, which we are addressing via our suppliers (see below).

How we test our website:

A sample set of pages are tested every week and ad-hoc testing of the entire site is completed at random intervals. The testing is carried out by Dartford Borough Council, using third party tools.

We tested:

  • Our main website platform, available at: This quarter (Q3 2019) we were ranked 13th out of 404 councils in the SiteMorse Accessibility and Code Compliance rankings (

Non compliance with the accessibility regulations

Our campaign microsites are available at:

  • "" (Committee & Councillors) System recently upgraded and amendments made to help it comply with legislation.
  • "" (Planning System) Next version of the software is said to be compliant, which we will install at the earliest opportunity.
  • "" (Local Land Charges) Request logged with Account manager regarding a date that the system will comply with the regulation, we are in the process of upgrading to the latest version, after which we will re-test.
  • "" (Council Tax & Benefits) Request logged with supplier, work planned to ensure standard Portal will be complaint by the end of Q1 2020.
  • "" (My Property application) Currently working on a replacement system in-house.
  • "*" (Online forms) Call raised with supplier, and they aim to make the software accessible at or before March 2020.
  • "" (Parking/Permit system) Call raised with supplier, who are aware of the requirement and are working on fixes to address the requirement.
  • "" (Subscription notification software) Call raised with supplier, who state: "We are on course to meet this deadline and will publish details closer to the time."
  • "" (Capita Payments) Call raised with supplier, The portal product team have work planned to ensure the standard Portal will be complaint by the end of Q1 2020.
  • "" (Firmstep Forms) Call raised with supplier, awaiting a response.
  • "" (Help OnClick (Online Chat)) Call raised with supplier, developers investigating.
  • (Snap Survey)  Call raised with supplier, who state:  "We are currently working on meeting the double A accessibility standards. We are due to have a release before the requirement date".

These microsites are services based on a different technical platform but ‘skinned’ to look like our website

Text Relay:

If you would like to contact someone within the Council and you have speech difficulties, then you can contact the council using the Contact the Customer Services Team form

If you have a text phone you may wish to contact us through Text Relay.


We have made every effort to ensure this web site is easily readable using 'plain English'. In addition, we have ensured that the design of this web site is not an obstacle to its usability and readability.

If necessary, text can be made larger by doing the following:

Hold down <CTRL> and press '+' to increase the font size or hold down <CTRL> and press '-' to decrease the font size. Hold down <CTRL> and press '0' to return the browser back to the default font size. This is supported by the following browsers:

Google Chrome

Mozilla Firefox


Internet Explorer 11

Microsoft Edge

Content that’s not within the scope of the accessibility regulations:

PDFs and other documents

Many of our older PDFs documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

PDF documents have been used throughout the web site, usually opening in a new browser window. To enable the viewing and downloading (saving) of these documents you will require Adobe Reader.

The latest version of Adobe Reader includes accessibility support for people with visual impairment or motor disabilities.

You can download Adobe Reader free of charge
Get Adobe Reader

Last Updated: 04th October 2019 Print Link