Name: Website Accessibility
Description: Accessibility

Website Accessibility

Dartford Borough Council's Website Accessibility Statement

Using this website:

This website is run by Dartford Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts via your browser
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also try and make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is:

Whilst the Dartford Borough Council website is checked regularly and judged to be one of the most accessible council websites in the UK, we know that some parts of this website are still not fully accessible:

  • Older PDF documents are not fully accessible to screen reader software
  • Some of our videos don't have captions
  • A few of our online forms are difficult to navigate using just a keyboard

What to do if you can’t access parts of this website:

If you need information on this website in a different format like accessible PDF's, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website:

We are always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations.

Enforcement procedure:

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person:

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Technical information about this website’s accessibility:

Dartford Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Our website consists of the main core website and a number of micro-sites that use third-party software to provide specialist services. 
This website is currently not fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance of third-party software listed below.

Targets and the standings can be found at: Sitemorse Quarterly results

We are also ranked 4th overall covering a one year period:

We are addressing outstanding accessibility issues with our suppliers (please see below).

How we test our website:

A sample set of pages are tested every week by an independent third-party specialist company called Sitemorse, and ad-hoc testing of the entire site is completed at random intervals by Dartford Borough Council, using third party tools.

Non compliance with the accessibility regulations and supplier statements:

Our campaign microsites are available at:

  • "" (Committee and Councillors) There is still work to do around PDF's
  • "" (Planning System) This system is now classed as double A compliant by the supplier, however the Pdf's are not accessible, call logged with supplier
  • "" (Local Land Charges) This system is now double A compliant
  • "" (Council Tax and Benefits) This system is now double A compliant
  • "" The system uses which we hope to have fully AA compliant this month
  • "*" (Online forms) Software upgraded still a little work to do around buttons
  • "" (Parking/Permit system) Call raised with supplier, who are aware of the requirement and are working on fixes to address the requirement
  • "" (Subscription notification software) Call raised with supplier, who state: "We are on course to meet this deadline and will publish details closer to the time"
  • "" (Capita Payments) This system is now double A compliant
  • "" (Firmstep Forms) Call raised with supplier, statement provided by the supplier
  • "" (Help OnClick (Online Chat)) Call raised with supplier, developers investigating
  • Snap Survey: This system is now double A compliant
  • The Parish Council websites: These do not currently comply with the required accessibility standards. Each parish is responsible for its own website and they hope to be making adjustments to fix these issues

Some of these microsites are services based on a different technical platform but ‘skinned’ to look like our website.

Text Relay:

If you would like to contact someone within the Council and you have speech difficulties, then you can contact the council using the Contact the Customer Services Team form

If you have a text phone you may wish to contact us through Text Relay.


We have made every effort to ensure this web site is easily readable using 'plain English'. In addition, we have ensured that the design of this web site is not an obstacle to its usability and readability.

If necessary, text can be made larger by doing the following:

Hold down <CTRL> and press '+' to increase the font size or hold down <CTRL> and press '-' to decrease the font size. Hold down <CTRL> and press '0' to return the browser back to the default font size. This is supported by the following browsers:

Google Chrome

Mozilla Firefox


Internet Explorer 11

Microsoft Edge

Content that’s not within the scope of the accessibility regulations:

PDFs and other documents

Many of our older PDFs documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs are essential to providing our services. For example, we have PDFs with information on how users can access our services. By September 2020, we plan to either fix these or replace them with accessible HTML5 pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

PDF documents have been used throughout the web site, usually opening in a new browser window. To enable the viewing and downloading (saving) of these documents you will require Adobe Reader.

The latest version of Adobe Reader includes accessibility support for people with visual impairment or motor disabilities.

You can download Adobe Reader free of charge
Get Adobe Reader

Last Updated: 13th October 2020