Name: Website Accessibility
Description: Accessibility

Website Accessibility

Accessibility Statement for Dartford Borough Council

Using this website:

This website is run by Dartford Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts via your browser
  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also try and make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is:

Whilst the Dartford Borough Council website is checked regularly and judged to be one of the most accessible council websites in the UK, we know that some parts of this website are still not fully accessible:

  • Older PDF documents are not fully accessible to screen reader software
  • Some of our videos don't have captions
  • A few of our online forms are difficult to navigate using just a keyboard
  • A number of third party applications still have issues which need resolving

What to do if you can’t access parts of this website:

If you need information on this website in a different format like accessible PDF's, large print, easy read, audio recording or braille:

We will consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website:

We are always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations.

Enforcement procedure:

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person:

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Technical information about this website’s accessibility:

Dartford Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Our website consists of the main core website and a number of micro-sites that use third-party software to provide specialist services.
This website is currently not fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, mainly due to the non-compliance of third-party software listed below.

Targets and the standings can be found at: Sitemorse Quarterly results

We are also ranked 4th overall for accessibility covering a one year period.

We are addressing outstanding accessibility issues with our suppliers (please see below).

How we test our website:

A sample set of pages are tested every week by an independent third-party specialist company called Sitemorse, and ad-hoc testing of the entire site is completed at random intervals by Dartford Borough Council, using third party tools.

  • Our main website platform this quarter (Q1 2021) was ranked 53rd out of 413 councils in the SiteMorse Accessibility and Code Compliance rankings (
  • Our main website platform this month (April 2021) was ranked 9th out of 412 councils in the Silktide Accessibility and Code Compliance rankings (

Non compliance with the accessibility regulations and supplier statements:

  • (Committee and Councillors) System is now running the latest version of the software with new accessibility features, however the Pdf's still require considerable work:
  • (Planning System) This system is now considered to be double A compliant, however the Pdf's still require considerable work and maps cannot be made accessible due to their nature:
  • (Local Land Charges) This system is now considered to be double A compliant:
  • (Council Tax and Benefits) We have raised a support call with Capita to address the outstanding issues:
  • This system uses and is now considered to be AA compliant:
  • "*" (Online forms) Software now considered to be double A compliant
  • "" (Parking/Permit system) This system is now considered to be double A compliant
  • "" (Subscription notification software) This system is now considered to be double A compliant
  • "" (Capita Payments) There are a number of accessibility issues with these pages and we have a support call open with Capita regarding them. We are waiting on Capita to resolve the issues
  • "" (Firmstep Forms) There are a number of accessibility issues with these pages and we have a support call open with the supplier, who informs us that a new release is due on the 5th of May 2021 which should resolve the remaining issues, statement provided by the supplier
  • "" (Help OnClick (Online Chat)) Call raised with supplier, developers investigating, but no sign of a fix yet
  • Snap Survey: This system is now considered to be double A compliant
  • Jobs Go Public: (Jobs Go Public) This system is now considered to be double A compliant
  • The Parish Council websites: These do not comply with the required accessibility standards. Each parish is responsible for its own website and they hope to be making adjustments to fix these issues at some point;

Some of these microsites are services based on a different technical platform but ‘skinned’ to look like our website.

Text Relay:

If you would like to contact someone within the Council and you have speech difficulties, then you can contact the council using the Contact the Customer Services Team form

If you have a text phone you may wish to contact us through Text Relay.


We have made every effort to ensure this web site is easily readable using 'plain English'. In addition, we have ensured that the design of this web site is not an obstacle to its usability and readability.

If necessary, text can be made larger by doing the following:

Hold down <CTRL> and press '+' to increase the font size or hold down <CTRL> and press '-' to decrease the font size. Hold down <CTRL> and press '0' to return the browser back to the default font size. This is supported by the following browsers:

Google Chrome

Mozilla Firefox


Internet Explorer 11

Microsoft Edge

Content that’s not within the scope of the accessibility regulations:

PDFs and other documents

Many of our older PDFs documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs are essential to providing our services. For example, we have PDFs with information on how users can access our services. We are still fixing these or replacing them with accessible HTML5 pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

PDF documents have been used throughout the web site, usually opening in a new browser window. To enable the viewing and downloading (saving) of these documents you will require Adobe Reader.

The latest version of Adobe Reader includes accessibility support for people with visual impairment or motor disabilities.

You can download Adobe Reader free of charge
Get Adobe Reader

Last Updated: 20th April 2021