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Accessibility

21 Oct 2019 10:05am

Accessibility statement for the Dartford Borough Council website

Using this website:

This website is run by Dartford Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We also try and make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is:

While the Dartford Borough Council website is checked regularly and judged to be one of the most accessible council websites in the UK, we know that some parts of this website are still not fully accessible:

What to do if you can’t access parts of this website:

If you need information on this website in a different format like accessible PDF's, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website:

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations.

Enforcement procedure:

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person:

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Technical information about this website’s accessibility:

Dartford Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Our website consists of the main core website and a number of micro-sites that use third-party software to provide specialist services. 
This website is currently not fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance of third-party software listed below.

We are addressing these accessibility problems with the relevant suppliers (see below).

How we test our website:

A sample set of pages are tested every week by an independent third-party specialist company called Sitemorse, and ad-hoc testing of the entire site is completed at random intervals by Dartford Borough Council, using third party tools.

Sitemorse quarterly evaluation

Non compliance with the accessibility regulations and supplier statements:

Our campaign microsites are available at:

These microsites are services based on a different technical platform but ‘skinned’ to look like our website

Text Relay:

If you would like to contact someone within the Council and you have speech difficulties, then you can contact the council using the Contact the Customer Services Team form

If you have a text phone you may wish to contact us through Text Relay.

Readability:

We have made every effort to ensure this web site is easily readable using 'plain English'. In addition, we have ensured that the design of this web site is not an obstacle to its usability and readability.

If necessary, text can be made larger by doing the following:

Hold down <CTRL> and press '+' to increase the font size or hold down <CTRL> and press '-' to decrease the font size. Hold down <CTRL> and press '0' to return the browser back to the default font size. This is supported by the following browsers:

Google Chrome

Mozilla Firefox

Safari

Internet Explorer 11

Microsoft Edge

Content that’s not within the scope of the accessibility regulations:

PDFs and other documents

Many of our older PDFs documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs are essential to providing our services. For example, we have PDFs with information on how users can access our services. By September 2020, we plan to either fix these or replace them with accessible HTML5 pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

PDF documents have been used throughout the web site, usually opening in a new browser window. To enable the viewing and downloading (saving) of these documents you will require Adobe Reader.

The latest version of Adobe Reader includes accessibility support for people with visual impairment or motor disabilities.

You can download Adobe Reader free of charge
Get Adobe Reader