How do I pay an invoice?
Once you receive a benefit overpayment invoice you should pay it straightaway. Please make sure you quote the invoice number shown on your benefit overpayment invoice with every payment.
There are various ways you can pay:
Pay online - You can make payments at any time by using our secure online payment option. You need to have your Debit/Credit card and invoice number ready. The Council can accept payment by Switch, Visa Debit, Mastercard, Visa, Electron, or Solo.
Pay using the automated telephone service - You can use this fully automated payment service by calling 0345 634 3001 and selecting option 6 for Benefit Overpayments. This service is available 24hrs/7 days a week.
Pay using online banking - The Council's bank details are sort code 30-92-53 account number 25457068. Please make sure you quote your invoice number when you make your payment.
If you cannot make the payment in full, the Overpayments Team may be able to agree a payment arrangement with you. Please call them on 01322 343705.