Customer access reviews
In accordance with the Equality Act 2010 and as part of our commitment to equality and diversity, we regularly review our services, policies and procedures to ensure that:
- Unlawful discrimination, harassment and victimisation is eliminated
- Equality of opportunity is advanced
- Good relations between different groups of people are fostered
The results of the reviews and their associated action plans can be accessed below:
Audit
Anti-Fraud and Corruption Strategy PDF, 321.79 KB
Whistleblowing PDF, 1061.45 KB
Budget 2016-17
Building Control
Building Control and Civil Protection PDF, 272.4 KB
Business Continuity and Emergency Planning
Emergency Planning and Business Continuity PDF, 319.14 KB
Community Safety Unit
Statement of Gambling Policy PDF, 393.04 KB
Statement of Licensing Policy - PDF, 396.05 KB
Environmental Enforcement PDF, 446.76 KB
Community Safety Strategy PDF, 403.52 KB
Parking Services PDF, 332.31 KB
Littering and Dog Fouling Patrols PDF, 365.07 KB
Corporate Policy and Support
Grants Funding Process - PDF, 254.73 KB
Consultation and Engagement Strategy - PDF, 338.72 KB
Engagement of Young People - The Youth Council PDF, 241.01 KB
Fairfield Pool and Leisure Centre (Redevelopment) PDF, 960.83 KB
Dartford Festival PDF, 691.63 KB
Safeguarding Policy PDF, 659.07 KB
Customer Services
Frontline Customer Services - PDF, 343.14 KB
Payment Access - PDF, 230.3 KB
Democratic Services
Democratic Decision Making Committees
PDF, 302.85 KB
Development Control
Development Control Charter - PDF, 231.7 KB
Electoral Services
Electoral Registration and Elections
PDF, 542.34 KB
Environmental Health
Promoting Healthier Communities - PDF, 1011.1 KB
Environmental Protection & Food Safety and Hygiene PDF, 276.92 KB
Housing Services
Homelessness Strategy - PDF, 368.25 KB
Choice Based Lettings Policy - PDF, 264.89 KB
Allocations Policy PDF, 555.24 KB
Disabled Adaptations Policy for Council Tenants PDF, 322.18 KB
Supported Housing Service PDF, 320.54 KB
Housing Maintenance Service PDF, 624.7 KB
Disabled Facility Grant Policy PDF, 320.55 KB
Private Sector Housing Enforcement and Licensing Policy PDF, 614.6 KB
IT Services
Email and Internet Use - PDF, 971.44 KB
User Acceptance Policy - PDF, 255.14 KB
Website and Online Services PDF, 332.94 KB
Legal Services
Data Protection - PDF, 323.34 KB
Corporate Complaints - PDF, 319.04 KB
Planning Services
Statement of Community Involvement - PDF, 237.77 KB
Revenues & Benefits
Council Tax Payments PDF, 1034.13 KB
Town Centre
Valuation Services
Waste and Parks
Parks and Open Spaces - PDF, 240.44 KB
If you would like to make a comment, or would like a copy of a customer access review in another format, please contact us online: Contact Policy & Corporate Support