Customer access reviews
In accordance with the Equality Act 2010 and as part of our commitment to equality and diversity, we regularly review our services, policies and procedures to ensure that:
- Unlawful discrimination, harassment and victimisation is eliminated
- Equality of opportunity is advanced
- Good relations between different groups of people are fostered
The results of the reviews and their associated action plans can be accessed below:
Audit
Anti-Fraud and Corruption Strategy PDF, 321.79 KB
Whistleblowing PDF, 1061.45 KB
Budget 2016-17
Business Continuity and Emergency Planning
Emergency Planning and Business Continuity PDF, 319.14 KB
Community Safety Unit
Statement of Gambling Policy PDF, 393.04 KB
Statement of Licensing Policy - PDF, 396.05 KB
Environmental Enforcement PDF, 446.76 KB
Community Safety Strategy PDF, 403.52 KB
Parking Services PDF, 332.31 KB
Littering and Dog Fouling Patrols PDF, 365.07 KB
Use of Body Worn Video Devices PDF, 496.92 KB
Corporate Policy and Support
Consultation and Engagement Strategy - PDF, 338.72 KB
Dartford Festival PDF, 1021.09 KB
Safeguarding Policy PDF, 502.82 KB
Customer Services
Frontline Customer Services - PDF, 343.14 KB
Democratic Services
Democratic Decision Making Committees PDF, 302.85 KB
Electoral Services
Electoral Registration and Elections PDF, 542.34 KB
Housing Services
Allocations Policy PDF, 555.24 KB
Disabled Adaptations Policy for Council Tenants PDF, 322.18 KB
Supported Housing Service PDF, 320.54 KB
Housing Maintenance Service PDF, 624.7 KB
Disabled Facility Grant Policy PDF, 320.55 KB
Private Sector Housing Enforcement and Licensing Policy PDF, 614.6 KB
IT Services
Email and Internet Use - PDF, 971.44 KB
User Acceptance Policy - PDF, 255.14 KB
Website and Online Services PDF, 332.94 KB
Legal Services
Data Protection - PDF, 1029.71 KB
Corporate Complaints - PDF, 1022.84 KB
FOI Procedure - PDF, 1185.11 KB
Policy for Interrogating Social Media for Investigative Purposes PDF, 445.41 KB
Valuation Services PDF, 417.7 KB
Assets of Community Value and Community Right to Bid PDF, 417.7 KB
Planning Services
Planning Enforcement PDF, 434.17 KB
Revenues and Benefits
Council Tax Payments PDF, 1034.13 KB
Town Centre
Valuation Services
If you would like to make a comment, or would like a copy of a customer access review in another format, please contact us online: Contact Policy and Corporate Support