Name: Unsolicited marketing
Description: Stopping Unsolicited Mail and Phone Calls.

Unsolicited marketing

Stopping unsolicited mail, faxes, phone calls, texts and emails

Dartford Borough Council is not the enforcing authority for unsolicited marketing.

Unsolicited faxes

It is unlawful to send an unsolicited fax to an individual, which includes consumers, sole traders and except in Scotland partnerships, without their prior consent. The Fax Preference Service allows businesses to register their wish not to receive unsolicited fax messages. Individuals may also register if they wish.


Unsolicited mail, unsolicited telephone calls and text messages

The Citizens Advice Bureau provides advice on the actions you can take to stop unsolicited mail, telephone calls and text messages including information on the schemes that allow consumers to register their wish not to receive unsolicited telephone calls and text messages.


Unsolicited emails

The Privacy and Electronic Communications Regulations 2003 cover the sending of marketing emails. This legislation says that organisations must only send marketing emails to individuals if you have agreed to receive them, except where there is clearly a defined customer relationship.

Report a concern

You can report unwanted faxes, telephone calls, text messages and emails to the Information Commissioners Office (ICO) who will use the information you provide to help investigate and take action against those responsible.


Last Updated: 04th March 2021