It is not unusual to be occasionally disturbed by noise from your neighbour(s).
You could be disturbed for the following reasons:
- Your neighbours are behaving unreasonably
- A clash of lifestyles - for example where a property occupier goes to bed late or leaves early for work
- Poor sound insulation in your home - this is particularly the case in flats or between attached properties
- You are sensitive to noise - for example as a result of a medical condition or from shift working
Often a neighbour may not be aware that their actions have caused a disturbance and if you feel able to do so, please talk to your neighbours about any disturbances that they have caused you.
When can the Environmental Protection Team investigate?
The Environmental Protection Team can investigate noise complaints where noise from your neighbour occurs frequently, is very loud, continues for long periods or occurs late at night.
We must be able to obtain evidence that the neighbours are behaving unreasonably and that the complaint does not result from a clash of lifestyles, poor sound insulation or particular sensitivities to noise.
Types of noisy neighbour complaint we frequently investigate:
- Loud music
- Practising musical instruments
- Shouting and screaming
- Banging and crashing
- Dog barking
What we cannot investigate:
- Children playing
- Babies crying
- Footsteps or your neighbour walking in their property
- Talking (at normal volumes)
- Swearing and cursing
- Cars and motorbikes starting
Making a complaint
Where a noise complaint results from a neighbour behaving unreasonably, the Environmental Protection Team can investigate.
We will normally telephone you to talk about the problem. We will then contact the person responsible and may request that you complete diary sheets PDF, 299.75 KB before we begin a formal investigation.
We are unable to investigate anonymous complaints and it is necessary for the source of the noise to have been identified before you contact the Council.