If you already have an existing case please complete our online contact form Contact the Housing Solutions Team, our response will be relevant to the urgency of your request but we aim to respond to all enquiries within two working days.
This page provides a range of homelessness prevention advice and guidance to help you with your individual circumstances.
On this page:
- What to do if you're concerned about someone who is rough sleeping
- Being under threat of homelessness
- Accessing support and advice from the Housing Solutions Team and other agencies
- Homelessness Prevention eligibility checker
- Further information
What to do if you're concerned about someone who is rough sleeping
If you are concerned about someone who is rough sleeping and medical attention is not immediately required, you can make a referral to Porchlight through their website or call 0800 567 7699 which is charged at normal call rate.
You will need to provide:
- A specific location of the rough sleeper to enable our outreach team to find them
- The time the rough sleeper has been seen at the location
- Any information that will help identify them (gender, approximate age, what the person looks like, what they are wearing etc.)
If the person needs urgent medical attention or you believe they are under 18 years of age please call 999.
Dartford operates a Severe Weather Emergency Protocol (SWEP) to provide emergency accommodation to rough sleepers to prevent deaths on the streets caused by extreme weather conditions.
The SWEP is activated when the Met Office predicts one night of temperatures below 0 degrees anywhere in Kent.
Being under threat of homelessness
If you are under threat of homelessness there may be options you can explore before you need to find somewhere new to live.
Knowing the reason you are being asked to leave your home is a good starting point, as this can help inform you of the opportunities to explore, for example:
- If your landlord wants to increase your rent you may be able to negotiate an amount you could reasonably afford to pay or, if you claim Housing Benefit or Universal Credit, you could apply for discretionary housing payments to assist with any shortfall
- If your landlord is selling their property, you can ask them if they would consider selling your home with you as a sitting tenant - many buyers in Dartford are prospective landlords
- If you are being asked to leave by friends or family – perhaps due to overcrowding or extra costs they incur by you living in their home - you should consider what compromises you might be able to make and try and negotiate with them
Accessing support from the Housing Solutions Team
The Housing Solutions Team may be able to support you with these negotiations.
You can also use our toolkits and letter templates to help with a variety of situations - these advice tools are available by selecting the links below:
- Armed Forces Veterans PDF, 638 KB
- Care Leavers PDF, 629.74 KB
- Dealing with Debts PDF, 666.48 KB
- Domestic Abuse PDF, 734.89 KB
- Finding private rented accommodation PDF, 653.97 KB
- Harassment and Illegal Eviction PDF, 1134.06 KB
- Home Repairs and Adaptations PDF, 601.82 KB
- Mental Health PDF, 638.46 KB
- Mortgage Arrears PDF, 620.21 KB
- Prison Leavers PDF, 658.94 KB
- Rent Arrears PDF, 656.06 KB
- Section 21 Notice PDF, 649.54 KB
- Tenancy Deposits PDF, 654.42 KB
- Young People 16-17 PDF, 732.7 KB
If you choose to approach for assistance, we will undertake enquires into your circumstances and also your household’s circumstances, such as if you are eligible for support, the reason for the threat of homelessness, your address history, any support needs, your medical history, your financial situation and your housing needs.
The help we can provide includes:
- mediation between you and the person who has asked you to leave with the aim to keeping you in your home
- advising you on your rights of occupation
- advising you on how to find somewhere else to live
We also work with a number of agencies within our team to help us do that. These include:
- Kent County Council
- Early Help
- Housing Benefit
- Community Mental Health
- Citizen's Advice
If staying in your current home is not an option then you need to be aware that rents in Dartford are very high and broadening your search will give you more choice of available and affordable homes.
- Using the 'better off calculator' will help you understand the financial benefits of changing your working hours and any impact it may have on benefits you may receive
- You may be eligible for Housing Benefit or Universal Credit to help you pay your rent
- If you rent privately, Local Housing Allowance (LHA) sets out the maximum amount of assistance you may be able to receive - to find out how much you may be able to receive use the 'entitled to' calculator which will give you an approximate guide
- The useful websites below are popular home search engines you can use if you are looking for a new home
Eligibility checker and application for assistance
To access the Housing Solutions service, you will need to complete an application form and submit your documents online. If you require support to complete the application form please ask a friend or family for help or visit one of our libraries.
A drop in service is available every Thursday between 2pm and 4.30pm at the Council Offices, for any person who has difficulty completing the online homeless application form.
This service is for new applications only. Please report to reception on arrival.
Documentary evidence you will need
You will need the following information to hand so that you can upload the documentary evidence needed to complete the form.
- Proof of your identity and the identities of everyone to be included as part of your household, such as birth certificates, passports, immigration documents
- Evidence that you are threatened with homelessness, such as a notice of seeking possession, possession order or bailiff’s warrant or confirmation in writing that you are being made homeless if friends or family are asking you to leave
- Your current tenancy agreement and any previous tenancy agreements you have for other homes you have previously lived in
- Proof of your previous addresses for the last five years and your partner’s addresses if relevant, such as medical cards, bank statements, utility bills etc
- Proof of your income and any savings or investments you have, such as wage slips, bank statements, benefit books, savings books, share certificates
- Evidence of any serious illness or disability that you or any member of your household have, such as letters from your GP, hospital consultant, details of any prescribed medication
- Evidence of any custodial sentence served
- Evidence of any armed forces service history
Make an application to the Housing Solutions Team.