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Homelessness

17 May 2019 12:50pm

If already have an existing case please complete our online contact form Contact the Housing Solutions Team, our response will be relevant to the urgency of your request but we aim to respond to all enquiries within two working days.

This page provides a range of homelessness prevention advice and guidance to help you with your individual circumstances. ​​​​​​​​​​​​​​​​​​​​​​​

On this page:

What to do if you're concerned about someone who is rough sleeping

If you are concerned about someone who is rough sleeping and medical attention is not immediately required, you can make a referral to Porchlight through their website or call 0800 567 7699 which is charged at normal call rate.

You will need to provide:

If the person needs urgent medical attention or you believe they are under 18 years of age please call 999.

Dartford operates a Severe Weather Emergency Protocol (SWEP) to provide emergency accommodation to rough sleepers to prevent deaths on the streets caused by extreme weather conditions.

The SWEP is activated when the Met Office predicts one night of temperatures below 0 degrees anywhere in Kent.

Being under threat of homelessness

If you are under threat of homelessness there may be options you can explore before you need to find somewhere new to live.


Knowing the reason you are being asked to leave your home is a good starting point, as this can help inform you of the opportunities to explore, for example:

Accessing support from the Housing Solutions Team

The Housing Solutions Team may be able to support you with these negotiations.

You can also use our toolkits and letter templates to help with a variety of situations - these advice tools are available by selecting the links below:

If you choose to approach for assistance, we will undertake enquires into your circumstances and also your household’s circumstances, such as if you are eligible for support, the reason for the threat of homelessness, your address history, any support needs, your medical history, your financial situation and your housing needs.

The help we can provide includes:

We also work with a number of agencies within our team to help us do that. These include:

If staying in your current home is not an option then you need to be aware that rents in Dartford are very high and ​broadening your search will give you more choice of available and affordable homes.

Eligibility checker and application for assistance

To access the Housing Solutions service, you will need to complete an application form and submit your documents online. If you require support to complete the application form please ask a friend or family for help or visit one of our libraries.

A drop in service is available every Thursday between 2pm and 4.30pm at the Council Offices, for any person who has difficulty completing the online homeless application form.

This service is for new applications only. Please report to reception on arrival.

Documentary evidence you will need

You will need the following information to hand so that you can upload the documentary evidence needed to complete the form.

Further information

General housing advice that is tailored to your housing situation.

Make an application to the Housing Solutions Team.