Get trained:

A simple first aid course can give you basic skills that could help save a life. For local courses see St. John Ambulance Every day heroes or British Red Cross

Unwell or injured:

Choose the right NHS service for the right treatment.Chest pain; serious blood loss; serious breathing difficulties; serious injury.

  • Dial 999

Cuts; sprains; minor burns, suspected fractures of arm, shoulder, lower leg:

  • Go to your local NHS Minor Injuries Unit, Walk in Centre or Urgent Care Centre. Or phone the new, free, helpline NHS 111. Just dial 111

Feverish children; feeling unwell; injury over 24 hours old:

  • Contact your GP practice. Or phone NHS 111

Minor infections; sore throats; colds:

  • Ask for advice from a pharmacist. Many local pharmacies are open late into the evening and on Sundays. There is always pharmacy cover on bank holidays, including Christmas Day

Need medical help fast but it's not an emergency:

  • Phone NHS 111. For details of services, a symptom checker, and lots of health advice and ideas, visit

'Health help now' is a new app to help people in Kent and Medway find the service that can help them best. Look out for details at

Think 'Phone before you go' - save A and E for when you really need it.