Reporting a repair
If you need to report a repair or fault in your property then contact Customer Services immediately to prevent any serious damage occurring.
When reporting the repair, we need your name, address, telephone number and as much information as possible about the problem. We also need to know when you are at home or when you can give access to the contractor doing the work.
You can report a repair in any of the following ways:
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By telephone: 01322 343800
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Emergency repairs out of hours: 0345 6341212 or 01322 343434.
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By mail: Customer Services, Housing Services, Civic Centre, Home Gardens, Dartford, Kent DA1 1DR
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By personal visit to the Civic Centre (opposite the railway station) or telling your Housing Officer, Housing Scheme Officer or the Estate Ranger
Emergency out of hours telephone number:
If an emergency occurs outside normal working hours you should telephone the Council's 24 hour emergency service on: 0345 6341212 or 01322 343434.
This service is available to you if there is an immediate danger or risk to you or your home. It may be appropriate to carry out temporary repairs with follow up work being undertaken during normal office hours.
What happens next?
Provided we have enough information to tell the contractor what needs to be done, an order will be placed. If a Technical Officer needs to look at the problem before an order can be placed, a home visit will normally be made.
How long will I have to wait?
This will depend on the type of repair needed. You can view the repair timescales page for more information.
If there are any special circumstances which could make your repair more urgent, for example, if you are elderly, disabled or have young children, please tell us when you report the repair.
What happens if I miss an appointment with the contractor?
If you are not available when the contractor calls, they will leave a card to say they called.
Please note that after reporting an emergency repair using the out of hours telephone number, you may be charged for the call-out if there is no-one at home when the contractor calls.
If the contractor misses the appointment please telephone Customer Services as soon as possible on 01322 343800.