Our performance

Performance monitoring is fundamental to identifying how well the Housing Service is doing and where improvements can be made.

Our dedicated Management Information Officer produces and monitors performance information for the Housing Service. 

Performance measure 2020/21 2021/22 2022/23 2023/24 2024/25
Rent collected by the local authority as a proportion of rents owed  97.32% 97.59% 97.26% 97.24% 97.7%
Percentage of current arrears of the rent debit  2.5% 2.02% 2.44% 2.31% 2.09%
Average time taken to re-let local authority housing (days)  30.88 29.61 34.73 36.11 42.09
Percentage of rent lost through properties being empty  0.64% 0.78% 0.71% 0.66% 0.82%
Percentage of emergency repairs completed on time  99.62% 100% 100% 91.17% 95.98%
Affordable housing completions  95 243 246 106 215
Long term empty properties brought into use  82 48 69 35 90