Complaints about Food Businesses

If you are concerned about a food business in the Borough you can report it to us.

We are able to investigate:

• Evidence or sighting of pests such as rats, mice or cockroaches in food businesses
• Poor levels of cleanliness in kitchens, storerooms and food service areas
• Poor food handling practices
• Illness associated with food consumed from a Dartford food business
• Structural concerns
• Poor staff personal hygiene
• Rodent and other pest infestations
• Unregistered food businesses
• Foreign bodies in food

We are unable to deal with:

• Poor quality service and/or food
• Overcharging or pricing issues
• Premises located outside the Borough of Dartford. If you have a complaint about premises in another area, please contact that Local Authority
• Dirty customer toilets
• Dirty plates, glasses and cutlery
• Delayed or cold takeaway deliveries
• Food handlers handling money
• Rude Staff

To make a complaint about a an eat-in food venue (e.g. pubs cafe restaurant) please complete the online food hygiene complaint form

To make a complaint about any business selling food that is not an eat-in food venue please complete the online general food hygiene complaint form

Alternatively you can phone Dartford Council on 01322 343434 during normal office hours.