Name: Complaints about Food Businesses
Description: Complaints about Food Businesses

Complaints about Food Businesses

If you are concerned about a food business in the Borough you can report it to us.

We are able to investigate:

  • Evidence or sighting of pests such as rats, mice or cockroaches in food businesses
  • Poor levels of cleanliness in kitchens, storerooms and food service areas
  • Poor food handling practices
  • Illness associated with food consumed from a Dartford food business
  • Structural concerns
  • Poor staff personal hygiene
  • Rodent and other pest infestations
  • Unregistered food businesses
  • Foreign bodies in food

We are unable to deal with:

  • Poor quality service and/or food
  • Overcharging or pricing issues
  • Premises located outside the Borough of Dartford. If you have a complaint about premises in another area, please contact that Local Authority
  • Dirty customer toilets
  • Dirty plates, glasses and cutlery
  • Delayed or cold takeaway deliveries
  • Food handlers handling money
  • Rude Staff

To make a complaint about a an eat-in food venue (e.g. pubs cafe restaurant) please complete the online food hygiene complaint form

To make a complaint about any business selling food that is not an eat-in food venue please complete the online general food hygiene complaint form


Alternatively you can phone Dartford Council on 01322 343434 during normal office hours.

Last Updated: 08th September 2021