Complaints about Food Businesses

If you are concerned about a food business in the Borough you can report it to us.

We are able to investigate:

• Evidence or sighting of pests such as rats, mice or cockroaches in food businesses
• Poor levels of cleanliness in kitchens, storerooms and food service areas
• Poor food handling practices
• Illness associated with food consumed from a food business in the Borough of Dartford, visit the Food Poisoning Page for further information

We are unable to deal with:

• Poor quality service and/or food
• Overcharging or pricing issues
• Premises located outside the Borough of Dartford. If you have a complaint about premises in another area, please contact that Local Authority.

To make a complaint or bring something to our attention the quickest  and most effective way is to complete the online food hygiene complaint form .
Alternatively you can phone Dartford Council on  01322 343434 during normal office hours.