Name: Performance
Description: Performance and consultations
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Performance

Housing Performance

Performance monitoring is fundamental to identifying how well the Housing Service is doing and where improvements can be made. Our dedicated Management Information Officer produces and monitors performance information for the Housing Service.

Performance  Measure2012/132013/142014/152015/162016/172017/18

Rent collected by the local authority as a proportion of rents owed

97.32%97.58%97.57%97.67%97.67% 97.80%

Percentage of current arrears of the rent debit

2.34%2.14%2.21%2.21%2.07% 2.02%

Average time taken to re-let local authority housing (days)

21.0119.2920.6019.4520.41 21.02

Percentage of rent lost through properties being empty

0.62%0.80%0.60%0.54%0.43% 0.41%

Percentage of emergency repairs completed on time

99.30%99.56%100.00%99.88%98.87% 98.66%

Affordable housing completions

148109151103239 173

Long term empty properties brought into use

12412196100101100
  • STATUS tenant satisfaction survey 2008

    STATUS is a standardised tenant satisfaction survey, which the government requires all stock owning local authorities to carry out every two years.
  • STAR tenant satisfaction survey 2012

    STATUS is a standardised tenant satisfaction survey, which the government requires all stock owning local authorities to carry out every two years.
Last Updated: 03rd December 2018 Print Link

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