Name: Housing Performance
Description: Performance and consultations

Housing Performance

Housing Performance

Performance monitoring is fundamental to identifying how well the Housing Service is doing and where improvements can be made. Our dedicated Management Information Officer produces and monitors performance information for the Housing Service.

Performance Measure 2012/132013/142014/152015/162016/172017/182018/19

Rent collected by the local authority as a proportion of rents owed

97.32% 97.58% 97.57% 97.67% 97.67% 97.80% 97.29%

Percentage of current arrears of the rent debit

2.34% 2.14% 2.21% 2.21% 2.07% 2.02% 2.45%

Average time taken to re-let local authority housing (days)

21.01 19.29 20.60 19.45 20.41 21.02 23.58

Percentage of rent lost through properties being empty

0.62% 0.80% 0.60% 0.54% 0.43% 0.41% 0.43%

Percentage of emergency repairs completed on time

99.30% 99.56% 100.00% 99.88% 98.87% 98.66% 99.71%

Affordable housing completions

148 109 151 103 239 173 237

Long term empty properties brought into use

124 121 96 100 101 100 100
  • STAR tenant satisfaction survey 2012

    STATUS is a standardised tenant satisfaction survey, which the government requires all stock owning local authorities to carry out every two years

Last Updated: 17th December 2020