Housing Performance:

Performance monitoring is fundamental to identifying how well the Housing Service is doing and where improvements can be made. Our dedicated Management Information Officer produces and monitors performance information for the Housing Service.

Performance Measure 2017/18 2018/19 2019/20 2020/21

Rent collected by the local authority as a proportion of rents owed

97.80% 97.29% 97.28% 97.32%

Percentage of current arrears of the rent debit

2.02% 2.45% 2.47% 2.50%

Average time taken to re-let local authority housing (days)

21.02 23.58 20.01 30.88

Percentage of rent lost through properties being empty

0.41% 0.43% 0.45% 0.64%

Percentage of emergency repairs completed on time

98.66% 99.71% 99.71% 99.62%

Affordable housing completions

173 237 130 95

Long term empty properties brought into use

100 100 102 82