Housing Performance:
Performance monitoring is fundamental to identifying how well the Housing Service is doing and where improvements can be made. Our dedicated Management Information Officer produces and monitors performance information for the Housing Service.
| Performance Measure | 2020/21 | 2021/22 | 2022/23 | 2023/24 | 2024/25 |
|---|---|---|---|---|---|
|
Rent collected by the local authority as a proportion of rents owed |
97.32% | 97.59% | 97.26% | 97.24% | 97.7% |
|
Percentage of current arrears of the rent debit |
2.50% | 2.02% | 2.44% | 2.31% | 2.09% |
|
Average time taken to re-let local authority housing (days) |
30.88 | 29.61 | 34.73 | 36.11 | 42.09 |
|
Percentage of rent lost through properties being empty |
0.64% | 0.78% | 0.71% | 0.66% | 0.82% |
|
Percentage of emergency repairs completed on time |
99.62% | 100% | 100% | 91.17% | 95.98% |
|
Affordable housing completions |
95 | 243 | 246 | 106 | 215 |
|
Long term empty properties brought into use |
82 | 48 | 69 | 35 | 90 |
You can view the tenant satisfaction measures page for more information on how the Council is performing as a social housing landlord under the tenant satisfaction measures.