Name: Housing Benefit and Council Tax Support Privacy Notice
Description: Housing Benefit and Council Tax Support Privacy Notice

Housing Benefit and Council Tax Support Privacy Notice

Privacy Notice for Housing Benefit and Council Tax Support, including Discretionary Housing Payments (HB) and Exceptional Hardship Fund Payments (CTS) (a joint service with Sevenoaks District Council)

Housing Benefit is a national benefit to help you pay your rent if you are on a low income. It is funded by Central Government but administered locally by us. Council Tax Support is a local scheme, based on similar criteria to Housing Benefit, to help people on a low income, in or out of work, or in receipt of state benefits. Discretionary Housing Payments and Exceptional Hardship Fund Payments are extra payments made at our discretion to help people in receipt of Housing Benefit, Universal Credit or Council Tax Support who are in serious financial difficulty.

Processing activity - in order to provide the service, it is necessary for us to collect and hold personal information about you. The information collected and held will vary and depend on the nature of the service. In general terms, we process personal information relating to:

  • administration
  • award of benefit/support
  • recovery of overpayments
  • calculation of entitlement(s)
  • discretionary payment(s)
  • notification(s)
  • appeals
  • investigating and if applicable, prosecuting for fraudulent activity

Information requirements - our processing activities may include:

  • full name
  • address including postcode
  • date of birth
  • telephone number
  • email address
  • National Insurance Number
  • employer details
  • income details
  • financial details
  • health information
  • expenditure details
  • Power of Attorney details
  • information relating to other persons in your household
  • correspondence with the Insolvency Service (see below)

Lawful bases1- our lawful bases for processing your personal information are:

  • our legal obligation(s) under the Local Government Finance Act 1992
  • our legal obligation(s) under the Social Security Administration Act 1992
  • our legal obligation(s) under the Discretionary Financial Assistance Regulations 2001
  • our legal obligation(s) under the Housing Benefit Regulations 2006
  • our legal obligation(s) under the Council Tax Reduction Scheme (Default Scheme) Regulations 2012
  • where needed for the performance of a task carried out in the public interest (under the above legislation)
  • our legal obligations(s) under the Debt Respite Scheme (Breathing Space Moratorium and Mental Health Crisis Moratorium) (England and Wales) Regulations 2020)
  • Article 6(1)(e) UK GDPR & s.8 Data Protection Act 2018 - where needed for the performance of a task carried out in the public interest (under the above legislation)
  • Article 10 UK GDPR (Data Protection Act 2018 section 10(5) & Schedule 1, Part II, para.6 justified by the Serious Crime Act 2007 – processing of data relating to criminal convictions and offences

Reasons for processing - some of the information that is collected and shared is classified as

  • special category personal data;
  • criminal convictions and offences (including alleged offences)

This is processed for reasons of substantial public interest under the laws that apply to us (see above) where this helps to meet our broader social obligations such as where it is necessary for us to fulfil our legal obligations and regulatory requirements. We have a Data Protection Policy that sets out how this information will be handled.

Joint Data Controller - the administration of housing benefit and council tax support, including discretionary housing payments and exceptional hardship fund payments is undertaken by us jointly with Sevenoaks District Council under a collaborative partnership arrangement. We decide together all the purposes for using the personal information that we share and we decide together the broad ways in which that personal information will be used. On occasion, in accordance with section 6(2) of the Data Protection Act 2018, we may be prevented from sharing and/or delegating the exercise of our functions, thereby requiring us to exercise our functions as a sole data controller.

Data sharing - some of the information we hold about you may come from third party sources such as the Department of Work and Pensions and the Electoral Registration Officer. We may share your information with partner organisations that inspect or handle public funds, to prevent and detect fraud and error including:

  • council department(s)
  • other local authorities
  • HM Revenue and Customs
  • Cabinet Office (as part of the National Fraud Initiative)
  • National Audit Office
  • Police
  • credit reference agencies
  • health and social care organisations
  • social housing providers
  • Callcredit Ltd (to risk assess claims on our behalf)

The Insolvency Service may share your information with us (pursuant to the Debt Respite Scheme (Breathing Space Moratorium and Mental Health Crisis Moratorium) (England and Wales) Regulations 2020). As a creditor, if we are told by the Insolvency Service that a debt owed by you is in a breathing space, we must stop all action related to that debt and apply the protections. These protections must stay in place until the breathing space ends.

We share with and use enforcement agents during the course of enforcing overpayments of housing benefit If you have given us your permission in writing, some of your information may be shared with:

  • a named friend or family member
  • your landlord
  • support worker or other individual authorised by you to act on your behalf

We subscribe to a tracing system called LoCTA which allows us to search a subset of all subscribing local authorities’ revenues systems to trace and provide up to date information on individuals. Your information is inputted into LoCTA and shared with other local authorities. We also subscribe to a search and trace system provided by Callcredit Ltd that provides up to date information on individuals as well.

We may share information with Kent County Council to deliver the local tracing partnership. We may be asked for contact details (limited to address, phone and email information). See or Coronavirus Privacy Notice and Kent County Council’s ‘Kent Local Tracing Partnership’ Privacy Notice

We may also rely on a number of exemptions, which allow us to share information without needing to comply with all the rights and obligations under the Data Protection Act 2018. Please refer to the Kent and Medway Information Agreement for further details on our sharing arrangements.

Retention period - we keep your personal information for the minimum period necessary. The information outlined in this Privacy Notice will be kept after all action on your claim has finished and the period required by us for legal and audit purposes has expired, unless exceptional circumstances require longer retention eg: a pending court case. All information will be held securely and disposed of confidentially.

Automated decision making - we may make automated decisions concerning your entitlement. The automated decisions are time-related changes to your entitlement (eg: a change to your local housing allowance rate due to a child reaching a certain age) or income-related information received directly from certain partner organisations (eg: HM Revenue and Customs). You have a right of appeal against our automated decision-making.

Anonymisation - your personal information may be converted ('anonymised') into statistical or aggregated data in such a way that ensures that you cannot be identified from it. Aggregated data cannot, by definition, be linked back to you as an individual and may be used to conduct research and analysis, including the preparation of statistics for use in our reports.

Right to object - where processing your personal information is required for the performance of a public interest task (see our lawful bases above), you have the right to object on ‘grounds relating to your particular situation’. We will have to demonstrate why it is appropriate for us to continue to use your personal data.

Please refer to our Corporate Privacy Notice for further details of how we process your personal information and for details on your additional rights.


1 Note that we may process your personal information on more than one lawful basis depending on the specific purpose for which we are using your information

GDPR Housing Benefit and Council Tax Support including Discretionary Housing Payments (HB) and Exceptional Hardship Fund Payments (CTS) Privacy Notice

Last Updated: 28th June 2021