Waste and Recycling Services - Privacy Notice

We have a statutory duty to collect household waste (which includes general waste, recyclables, clinical, garden and bulky wastes) in the borough of Dartford. The Council is allowed to charge directly for some of these services such as bulky waste and garden waste collections.

We need to collect your personal information to carry out these functions.

Processing activity

  • To determine a comprehensive list of domestic properties entitled to waste collection
  • To determine specific variations to the service according to the location of households, and the physical and mental capabilities of the members of the households

Most of the personal information we hold about you is provided by you in your application(s) for a waste service, such as a bulky waste collection, or when you complain to us. The information collected and held will vary and depend on the nature of the service. We will process personal information relating to:

  • refuse collections
  • recycling collections
  • food waste collections
  • garden waste collections
  • bulky household waste collections
  • clinical waste collections
  • complaints
  • routine service requests
  • general correspondence between you and us on matters related to the our waste and recycling service

Information requirements - this information may include:

  • your address, telephone number, email address;
  • record of fee payments (excluding debit/credit card details)

Lawful bases[1] - our lawful bases for processing your personal information are:

  • Article 6(1)(d) UK GDPR  - our legal obligation(s) under the Environmental Protection Act 1990
  • Article 6(1)(d) UK GDPR  - performance of a contract (e.g. where you have paid for a garden waste collection service)
  • Article 6(1)(e) UK GDPR & DPA 2018 section 8(c) - necessary for the performance of a task in the public interest or in the exercise of official authority vested in us under the above legislation
  • Article 6(1)(f) UK GDPR - legitimate interests - (we can use ‘legitimate interests’ if we can demonstrate that the disclosure of personal data relating to assisted bin collections to Kent Fire Rescue Services (KFRS) is for purposes other than for performing our tasks as a public authority). In this context, our objectives are to enable KFRS to take steps necessary protect our vulnerable residents from fires and death or injury by fire pursuant to KFRS’s powers under section 6 of the Fire and Rescue Act 2004 and section 2 of the Civil Contingencies Act 2004. The disclosure of personal data is justified on the basis of not only our legitimate interest, but also that of KRFS’s legitimate interest in receiving the data. We have a Legitimate Interests Policy that sets out how this information will be handled.

Special category data - reasons for processing - some of the information we collect is classified as health data. Article 9(2)(g) and DPA 2018 section 10(1)(b) applies. Processing is for reasons of substantial public interest under the laws that apply to us (see above) where this helps to meet our broader social obligations such as where it is necessary for us to fulfil our legal obligations and regulatory requirements. We have a Data Protection Policy that sets out how this information will be handled.

Data sharing - we may share with and receive personal information from:

  • Council departments (including the Community Safety team)
  • our outsourced waste collection service provider
  • the Police (to aid with the detection and prevention of criminal acts)
  • the Ombudsman (when you complain about our service)
  • Kent Fire Rescue Services (safe and well visits)

We may also rely on a number of exemptions, which allow us to share information without needing to comply with all the rights and obligations under the Data Protection Act 2018. Please refer to the Kent and Medway Information Agreement for further details on our sharing arrangements.

Retention period - we keep your personal information for the minimum period necessary. The information outlined in this Privacy Notice will be kept in accordance with the retention periods referred to in the Waste and Recycling Services Information Asset Register. All information will be held securely and disposed of confidentially.

Right to object - where processing your personal information is required for the performance of a public interest task (see our lawful bases above), you have the right to object on ‘grounds relating to your particular situation’. We will have to demonstrate why it is appropriate for us to continue to use your personal data.

Anonymisation - your personal information may be converted ('anonymised') into statistical or aggregated data in such a way that ensures that you cannot be identified from it. Aggregated data cannot, by definition, be linked back to you as an individual and may be used to conduct research and analysis, including the preparation of statistics for use in our reports such as showing the number of complaints we receive and/or equalities monitoring, but not in a form which identifies anyone.

Changes to this Privacy Notice - we review this Privacy Notice regularly and will place updates on our website

For further details of how we process your personal information and for details on your additional rights, please refer to our Corporate Privacy Notice and Waste and recycling services - Privacy Notice

GDPR Waste and Recycling Services Privacy Notice

[1] Note that we may process your personal information on more than one lawful basis depending on the specific purpose for which we are using your information