Noise is part of everyday life and there is an expectation that, from time to time, we will all be disturbed by noise in our environment. We must all be tolerant of noise which occurs from normal everyday activities, that is of limited duration, is caused by poor sound insulation between properties or is from a lawful or permitted activity.
- Report a noise problem online- we aim to respond to complaints within 7 working days
- Report and record a noise problem using the NoiseApp
- Report an urgent noise problem to the Out of Hours Service- Friday and Saturday evenings only
We can investigate noise complaints where
- It is a type of noise covered by the law
- It affects you in your home (including garden) or your place of work
- You know where the noise is coming from
- The noise is caused by unreasonable actions
We cannot investigate
- Everyday household noise including the use of a vacuum cleaners and washing machines (unless at unreasonable times), door closing, children playing or crying, talking, footsteps etc
- Road traffic, aircraft and railway noise
- Noise from outdoor sports (cheering)
- Noise which occurs in the street, including engine noise, rowdy behaviour/ shouting, car horns.
- Anonymous complaints
- Noise from a unknown source
How we will investigate
- We will telephone you to talk about the problem
- We will try to contact the person making the noise
- We may ask you to keep a record of the noise
- We may visit you or your neighbours to assess the noise
- We may install a Noise Nuisance Recorder so that the noise can be recorded
- We will assess the complaint in line with guidance and the law
- We may take legal action to deal with any problems
- We will keep you informed when we make decisions
What action can you take?
You may also find it beneficial to enter into mediation with the person causing the noise problem. A mediator acts as an impartial third party who can help to rebuild broken trust, identify practical solutions to disputes and may help avoid the expense of obtaining legal advice or the stress of going to court.