Name: Privacy statement
Description: Privacy statement
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Website Privacy Policy

Dartford Borough Council is committed to preserving the privacy of all visitors to its website. This Privacy Notice is provided to inform you how we collect, use and protect the information that you provide to us.

The Council's Privacy Notice/Fair Processing Statement PDF, 83.75 KB also explains how the Council will use information we collect from you.

Privacy Statement

The Council will ensure that any information it receives will be processed in accordance with the principles contained in the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and this Privacy Notice and associated material.

This Privacy Notice only covers the Council's website and does not cover any third party websites to which links are provided.

Information that the Council collects from you

  • Information consisting of your name, email address, postal address, telephone or mobile number and/or date of birth

  • Information about your subscription to the Council's direct marketing initiatives

  • Information about your use of this website collected from cookies stored on your device when you use this website. For more information on cookies and how to manage them, please see our section on Cookies below

  • Your IP address (this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites)

  • We may also collect information that you have provided to other organisations which they share with us e.g. Department of Works and Pensions

Information stored on third party websites

Although there are a number of third party websites which you can link to from the Council's website, these third party websites will have their own terms which will apply to the collection and/or use of your information by them.

How does the Council protect your information?

Security is very important to us. Secure Socket Layer (SSL) encryption technology is used for protection of information in transit for any sensitive transactions such as payments. We also take additional technical and organisational measures as appropriate to ensure the security of your personal information.

It is important that you are aware that any information which is sent via the internet can be intercepted or lost and may be read by others.

Members of staff or agents processing personal information on behalf of the Council are aware of their obligations under the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and this Privacy Notice.

What does the Council use my information for?

In addition to using your information to provide you with requested services, the Council may also use your information for the following purposes:

  • To monitor and improve the Council's website and the Council's services

  • For market research, including depersonalised statistical analysis of user behaviour which we may disclose to third parties

  • To enable us to comply with any legal requirements, in the detection and prevention of fraud and other crimes

  • To contact you regarding a request for information or to follow up any feedback forms or questionnaires you may have completed and returned

Unless you have asked us not to:

  • To send you periodic information and/or direct marketing (this may include communications by post, fax, telephone, mobile, email or text) about Council services, events etc which we believe you may be interested in.

If the Council wishes to use your personal information for a purpose other than the one for which you provided the information, it will ask for your consent first.

The Council will not disclose your information to other organisations or bodies unless required to do so by law. Your information will not be sold, rented or leased without your prior written consent.

Other organisations may from time to time process personal information on our behalf e.g. Sevenoaks District Council processing our applications for housing benefit. As the Council retains legal responsibility for what these organisations do with the personal information they handle for us, we must make sure that we:

  • Choose organisations that offer us guarantees about the security of the processing they will do for us

  • Have a written contract with them that:

    • Sets out what we allow them to do with the information e.g. their use and disclosure of the information
    • Requires them to have in place security measures that are the equivalent of those we would have in place, if we were doing the job ourselves

    • Take reasonable steps to check that the organisation has put the required security measures in place and that we periodically monitor the security measures

Transfer of management of this website

In the event that the Council transfers management of its website to a third party, you agree that your information can be transferred to that third party. The Council will ensure that any third party taking over management of the website will observe the obligations under the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and this Privacy Notice.

The Council will only retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected. Once this purpose has been fulfilled, your personal data will be destroyed and disposed of in accordance in a secure manner.

You may complain to the Council's Corporate Complaints Officer about unwanted marketing by contacting Customer Services  using our Contact the Councils Corporate Complaints Officer

Can I change the way the Council uses my information, including opting out of direct marketing?

You can change your direct marketing preferences by using our Contact our Customer Services. You can also click on the "unsubscribe" link in direct marketing emails from us.

If you do not want any information processed through the use of cookies, please see the section on 'How do I manage or refuse Cookies?'


You should be aware that information on you may be automatically collected through the use of cookies, when you use this website and/or selected third party sites.

What is a cookie?

A cookie is a small file, which is placed on your device when you visit a website or open certain emails.

How does the Council use cookies?

We use information from cookies for purposes which may include:

  • Identifying you when you sign in to our online services, allowing you to see a personalised version of the Council's website and eliminating the need for you to re-enter your log-in details

  • Enabling you to move more easily around this website

  • Tracking your use of the Council's website to better develop it (for example, working out which parts of the website are more popular and developing our content accordingly)

Session cookie

Used to maintain your session when you sign in on this website. This allows you to access the Council's online services without the need to sign in on every page you visit.

Tracking cookie

Used to recognise repeat visitors to the Council's website. It may also be used in conjunction with other information held to attempt to record specific browsing information (for example, about the way you arrive at the website, pages you view, options you select, information you enter and the path you take through the website).

Personalisation cookie

Used to personalise your experience. For example, when you sign in to use any Council services, cookies may be used to recognise you as a returning visitor and personalise your experience on the website.

How do I manage or refuse cookies?

If you do not want information to be collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookies feature. Please note, however, that there may be some deterioration in the service you receive (for example, you may not be able to access online content or undertake self-service activities).

You can accept/block/delete cookies using your chosen web browser.

Internet Explorer

Information about managing cookies in Internet Explorer can be found at


Information about managing cookies in Firefox can be found at


Information about managing cookies in Safari can be found at

Other web browsers:

Please refer to the browsers Help facility.

If you do not set your browser to refuse cookies, you consent to their use in collecting your information as set out in this Privacy Notice.

Cookies Used By Our Website:

Google Analytics (Used to collect statistical information on site usage):

The Cookie message Tool (Used to display the Cookie acceptance message on the website):

Planning Public Access (Used to establish a session to the Planning Portal):

The MyProperty Application (Used to establish a session to the MyProperty Application):

Capita Payments (Used to make secure Online payments):

Offensive material and crime prevention

In accordance with the Council's Terms and Conditions for use of its website, you are not permitted to post or send any offensive or inappropriate material or information to the website. In the event that you breach this term, the Council may use your personal information to take action against you to prevent further breaches.

The Council has systems in place to protect itself, the community and users of its website against fraud and other crimes. The Council may use your personal information to detect and prevent crime and may disclose your information to the police and fraud prevention agencies, where it suspects that you have or are going to commit a crime.

Users under 16

If you are aged under 16, you must get permission from your parents before providing the Council with any personal information. The Council may check that you have obtained consent and will not accept your personal information if you have not done so.

This website is not aimed at children, however, if in the future the Council does decide to develop areas within the website for children, it will put into place a special privacy policy aimed at children.

Access to your personal information

You have the right to request a copy of the personal information which the Council holds about you and you also have the right to request that the information is rectified if it is inaccurate.

All organisations have a duty under the Data Protection Act 1998 to provide individuals with access to information about themselves.

Who is entitled to personal information?

In general, personal information will only be given to an individual, and then only with appropriate identification. In addition, requests for information about a person other than yourself will be rejected except for the following common situations:

  • Parents may request information about a child under 16, but there is no automatic right to the data

  • A solicitor may request information on behalf of a client

What you will get

  • Copies of documents you are allowed to see under the Act (some documents will be provided by 3rd parties or contain information about 3rd parties and in general, you will not be able to see those)

  • A catalogue of the documents you can see

  • A description of common disclosures

  • An explanation of any codes used in the documents

What is the process?

Complete the Application Form PDF, 110.51 KB - send it to the Data Protection Officer (DPO), with a cheque and identification etc, as requested on the form.

The DPO checks the validity of the request, agrees the scope of the search and sets the 40 day time period when satisfied.

You are sent the information, or in the case of an exceptional number of documents, you may be asked to attend the office to view the documents.

The Council reserves the right to refuse to comply with your request for disclosure of information, but will only do so when it is permitted under the Data Protection Act 1998 and will give you the reasons for refusal.

If you are unhappy with the outcome, you can request an assessment of your case by the Office of the Information Commissioner.

What happens if this Privacy Notice changes?

For browsers of our website and guest users who have not subscribed to or registered for a service, we may change this Privacy Notice from time to time and you should check it regularly. Your continued use of this website will be deemed an acceptance of the Privacy Notice at the time of each use.

Where this Privacy Notice has been provided to you together with additional terms for the use of a service that you have subscribed to or registered for, the notice provisions of those additional terms will apply.

How do I contact the Council?

Any queries or comments about this Privacy Notice should be submitted Online: Contact the council's Data Protection Officer or to the Data Protection Officer, Civic Centre, Home Gardens, Dartford, Kent, DA1 1DR.

Please ensure you notify us of any updates, amendments and corrections to your information by contacting us on 01322 343434 or through our online forms.